WHO ARE WE?
We're Airangel WiFi, a team of wireless innovators who have been providing WiFi solutions for over 12 years. We're backed by a dedicated in-house team of Engineers, Developers, Support Technicians, Technical Account Managers and Marketeers.
WHAT DO WE DO?
We design, build, support and maintain essential WiFi solutions that your guests have come to expect. We provide you with the tools you need... MyAirangel, a cloud-based WiFi Management Control Panel that allows you to enhance your guest’s connectivity and WiFi experience. It puts you in-control, giving overall access to your infrastructure coupled with a selection of powerful marketing tools
HOW DO WE DO IT?
It's all about our team
It’s our people that set us apart, we listen to your requirements and by following The Airangel Approach: a methodology that underpins our ITIL, ISO, and Prince2 qualifications. We provide you with a personalised, future proof, integrated public WiFi solution that is simple to use and provides many advanced features.
WHO DO WE DO IT FOR?
Who we work with
We deliver WiFi solutions to anyone who needs to provide Public WiFi. From market-leading brands to fast-growing businesses, we manage more than 35 million connections each and every year. Much of our WiFi experience has been gained through Hospitality, Retail, Food & Drink, Leisure and the corporate sector.
BUILT FROM EXPERIENCE
Airangel has been providing creative Guest and Public WiFi solutions for over 12 years. From market-leading brands to fast-growing businesses, we manage more than 35 million connections each and every year for hotels, retailers, corporate organisations, leisure parks bars and restaurants.
Airangel’s approach is different
We understand the benefits of integrating key marketing elements through your public WiFi.
MyAirangel was born from the hospitality sector and remains a major focus of our development plan going forward. Hospitality WiFi
Retail customers need and expect in-store Retail WiFi to be available everywhere. Our solutions offer many advanced features. Retail WiFi
We have vast experience in this sector and even provide WiFi to the Caravan Club throughout the UK Leisure WiFi
Coffee shops, Bars, Restaurants and even Nightclubs can all benefit from our bespoke public WiFi Solutions Food & Drink
At the heart of Airangel is a dashboard control panel – MyAirangel, an easy-to-use management tool that gives you ultimate control of your WiFi infrastructure. A 360 degree view of you WiFi network, an administration tool, a marketing suite and an analytical dashboard all in one.
The real value of the MyAirangel platform is that it is hardware agnostic; our overlay service allows MyAirangel to work across most hardware solutions
MyAirangel is real. It’s here and now, and is already being used by hundreds of Airangel WiFi clients across Hospitality, Leisure, Retail, and Corporate sectors.
Obtain real time reports and infographics or download CSV files to show everything from bandwidth consumption, browser usage, demographic statistics, registered users, data usage, operating systems plus much more.
A local success story
Helen Jones MP meets with Dean Wilkinson and Karl Gilbank - 24-10-14
It was a pleasure welcoming Helen Jones MP to our office today, it was a great opportunity to discuss the recent success that Airangel WiFi has witnessed through funding provided by Innovate UK and in conjunction with our local recruitment push.
By working with Innovate UK and other likeminded individuals it has enabled us to recruit some key players within the business, from support through to our technical department and within our operations and engineering teams.
During our meeting we discussed the benefits of working closer to provide more jobs locally and to help school and college leavers find jobs in the technology sector.
We're sure that after our initial meeting we will be discussing more opportunities in the coming months.
Follow Helen Jones MP on Twitter
The Leading Conference for the UK Hotel Industry.
Come and visit our stands and talk to our hospitality specialists today and tomorrow. **You could also win a Smart watch if you register interest with both Viewpoint & Airangel**
Put us to the test - Try it for free!*
• Expose your brand to 6 million social users
• Gather FREE and exclusive marketing data from your customers
• Make every guest’s in-room media entertainment experience memorable, simple and enjoyable
Sign up for one of our free or trial packages to find out what we can do for you. There are several offers to choose from:
• FREE online demo of MyAirangel, our cloud based WiFi Dashboard
• FREE desktop survey, conference call with all stakeholders to establish your WiFi infrastructure needs
• FREE trial provision of WiFi equipment* – test out or guest WiFi solution in the comfort of your own office
• 90 day trial WiFi* - POC deployment in a live site environment
• FREE trial deployment of our cloud-based solution in a live site environment
• Boutique Hotel Solution – try our special offer bundle including IPTV system including full UK Freeview & HD channels, interactive branded user portal and PMS integration - offer only available to AHC delegates
• Add additional hosted signage on a monthly rolling basis
We’re proud to provide services to some of the world’s leading hotel and resort brands, including: Hilton, IHG, Wyndham, The Ritz London, Radisson Blu, Generator, Malmaison and Holiday Inn.
*Subject to our terms and conditions
Airangel’s WiFi Portal Best Practice Guidelines
Get the most out of your WiFi infrastructure, download our Best Practice WiFi Portal Design guide.
Why is my portal design so important?
Invested time and effort into design the perfect WiFi infrastructure?
So you’ve invested considerable time, resource and effort into design the perfect WiFi infrastructure for your business or organisation. Your “WiFi portal” is you, your brand and your introduction to many… We’re here to help you get it right and get the most from your visitors.
It’s not just a mechanism for getting people online.
- It’s branding tool
- It’s a marketing tool
- It’s a CRM Data management tool
- It’s a social awareness tool
So it’s got to look and perform at its best. So what options are available for adding a WiFi Portal to MyAirangel?
- Use one of our best practice templates and add your own branding.
- Have our design team modify our “basic” template with your branding*.
- Have our design team customise our “Pro” template with your branding*.
- Have our design team create a “bespoke” template on your design*.
- Finally code your own portal design adhering to our best practice guidelines.
Restaurants and cafes not offering WiFi for customer use are likely to be in the minority today. From allowing individuals to ‘check in’ at your establishment and in turn promote your business right through to giving individuals the chance to check reviews, access special offers and even find out more about the food you have on offer, there are many ways that WiFi could actually allow you to connect with your customers and increase both long-term loyalty and short-term profits.
With so many benefits, there is no doubt that offering easy internet access to customers is a great idea.
The importance of hospitality
Since so many of us now stay in touch via the internet, it may well be that those waiting for friends will need such internet access simply to find out what time others will be joining them. It may also be useful for patrons in such bars and restaurants to get online to find out train times, taxi numbers or a whole array of other information that may affect how long they stay and in turn how much they spend.
The right internet access could help you stand out from the competition and become a far more inviting and accommodating venue for those looking for a meal or a sociable drink. Likewise, those dining or drinking alone will be able to get on with work or interact with others online and in turn will feel far more productive or less self-conscious about being alone.
Offering WiFi can allow you to generate a great deal of customer loyalty. By providing special offers to those utilising your connection, they may stay longer, visit more frequently and spend more. Utilising WiFi CRM solutions to capture customer details and interests will help you get to know your target audience and promote your business in the future.
The fact that such a facility will attract more customers and lead to greater customer retention means that charging for the use of WiFi will be extremely counter-productive, reducing the chances of individuals returning and lowering the amount customers are likely to spend in each sitting.
Free WiFi can be a great reason to try out somewhere new, an excellent promotional tool and an ingenious way of increasing customer spending. As such, it will be worth far more to a business than it will cost them and may even help increase efficiency should businesses choose to use intuitive tools to help their customers order, pay or browse menus. In turn, not only should it be a free service in your establishment, but it should also be one that is promoted and branded in a very careful way to maximise its potential. At Airangel, we are on hand to help you do just that, in the way that is most suitable for your own specific business needs.
When it comes to offering WiFi in a retail outlet, there is plenty to consider, from the cost of implementing internet access on a larger scale through to the actual level of custom such a tool is actually likely to attract. Until recently, customer wireless internet access was most commonly offered by businesses in the hospitality trade, yet the increasing need and desire for people to stay connected has meant that a growing number of retail brands are now shifting towards offering online connection to their customers.
So why is it becoming so important?
One of the biggest battles for any retailer is attracting customers in the first place. By allowing access to WiFi, individuals with little or no interest in your brand will be far less likely to begrudge hanging around while their partners or friends shop. This means that shoppers are more likely to stay within your store for extended periods of time, increasing the chances that purchases will be made.
Many customers will use internet access to check reviews of products before making the decision to buy. In turn, they may well feel far more comfortable purchasing a product from you if they can verify its quality, and those who might otherwise err on the side of caution may instead choose to make a costly purchase.
If individuals know that they can use their phone while in your store, they are more likely to visit more often and stay longer. However, these are not the only benefits of offering focussed WiFi solutions within your retail space.
There are many ways that WiFi can help increase brand awareness for a company. Not only can our solutions allow you to actively promote your business the moment a customer logs in, but by offering customers the chance to use a smart device in store, they are also more likely to do a great deal of your promotion for you. Checking in to locations is becoming increasing popular with those using social networking sites. As such, by allowing internet access to your customers, you will be giving them a great opportunity (and good reason) to tell the world exactly where they are. This could in turn vastly increase your brand’s recognition amongst a far wider range of people, boosting your appeal to those who already know you and allowing your name to become familiar to those who as yet don’t.
By placing the right focus on WiFi access, you can also allow customers to find far more data about your company and your products, guiding browsers intuitively to find detailed information about what is on offer and improving the customer experience in the process. Such tools could also make it far easier for you to capture customer information and to target individuals with very specific offers and info.
By advertising your WiFi access to customers and making it easy to log on and register, you may find that not only will customers stay around for longer, but also that they can become far more invested in what you have to offer. By giving them the chance to unlock special offers online, you will also ensure that your customers utilise WiFi for the right reasons and that, in the process, you retain customer loyalty and interest at the very same time.
The term customer relationship management (or CRM) is fairly self-explanatory and, as one would expect, the process is all about managing the relationship that a business has with its customers. This is not just about offering good customer service, however; it is about meeting and surpassing expectations and ensuring that a brand is viewed in a positive light.
When it comes to offering WiFi, it may seem that there is little that can be done to improve a user’s experience, yet the benefits of giving individuals free internet access are actually numerous.
The power of WiFi
First off, offering internet access to customers will have a big impact on what they say about you. Customers who are given free online access are more likely to check themselves into your location on social media and, in the process, promote your business for you.
This means that by offering free WiFi, you may extend your social media reach without having to lift another finger. Instead of needing to have your own marketing personnel constantly updating your business profile pages, uploading new pictures or statuses, your own clients will be doing the hard work for you. Since the general public are more likely to trust a third party recommendation than a company’s own advertising materials, such reach can make a significant difference.
Allowing individuals to update their statuses, check themselves into your premises online or upload pictures with your logo and brand colours in plain sight are not the only ways that WiFi can significantly improve social media reach. By creating an intuitive portal through which clients can access the internet, you can also ensure that your own social media pages are effectively bolstered. While it may be off-putting for individuals to have to fill out a huge amount of personal information before they are able to access your WiFi, asking them to like or follow a social media page before they are able to log on will take them no time at all. The result will be that you have a direct link to customers who actually use your business, giving you a great deal more chance of reaching your real customer base online in the future.
While offering free internet access may indeed make you more attractive than your competitors, it should also allow you to more effectively market your business, both in the short-term and the long.
Integrating social media into the user experience when individuals log on will allow you to reap many extra rewards. For example, such access will even prompt users to talk about your business online since they will automatically be taken to social media platforms. The more you focus your internet access, the better your relationship management is likely to be, and the more effective your social outreach will become as a result.
At Airangel, we have a range of innovative WiFi solutions to allow you to better reach those who will truly have an interest in what you offer, whether they are already a loyal customer or whether they simply have the potential to be.