BUILT FROM EXPERIENCE
Airangel has been providing creative Guest and Public WiFi solutions for over 12 years. From market-leading brands to fast-growing businesses, we manage more than 35 million connections each and every year for hotels, retailers, corporate organisations, leisure parks bars and restaurants.
Airangel’s approach is different
We understand the benefits of integrating key marketing elements through your public WiFi.
MyAirangel was born from the hospitality sector and remains a major focus of our development plan going forward. Hospitality WiFi
Retail customers need and expect in-store Retail WiFi to be available everywhere. Our solutions offer many advanced features. Retail WiFi
We have vast experience in this sector and even provide WiFi to the Caravan Club throughout the UK Leisure WiFi
Coffee shops, Bars, Restaurants and even Nightclubs can all benefit from our bespoke public WiFi Solutions Food & Drink
At the heart of Airangel is a dashboard control panel – MyAirangel, an easy-to-use management tool that gives you ultimate control of your WiFi infrastructure. A 360 degree view of you WiFi network, an administration tool, a marketing suite and an analytical dashboard all in one.
The real value of the MyAirangel platform is that it is hardware agnostic; our overlay service allows MyAirangel to work across most hardware solutions
MyAirangel is real. It’s here and now, and is already being used by hundreds of Airangel WiFi clients across Hospitality, Leisure, Retail, and Corporate sectors.
Obtain real time reports and infographics or download CSV files to show everything from bandwidth consumption, browser usage, demographic statistics, registered users, data usage, operating systems plus much more.
Public WiFi Analytics
iBeacons or WiFi Sensor Analytics - Why not have both?
Our new Analytics platform provides a centrally managed, cloud based solution that allows you to engage with your customers via both Low Energy Bluetooth Beacons ( iBeacon being Apple’s marketing term although it’s a general technology ) , and the more traditional WiFi Network.
Wanalytics is a standalone, low powered sensor technology developed by Airangel that provides a multitude of features, such as :
• Rouge Access Point Detection
• Most popular Wireless Networks in the area
• Details and Categories of whose WiFi your customers have also used.
• iBeacon support to push marketing and notifications direct to the customer.
• Customer footfall with triangulation and real time heat mapping
• Reports on return visitors, dwell times, route and entry / exit points.
How Does the WiFi Location Based Service (LBS) work?
Mobile devices, when looking for a WiFi network to connect to send out a ‘probe’ checking if a particular wireless network is in range. By capturing these probe requests, it is possible to determine what devices are in a venue, and, if using the probe data from multiple sensors it is possible to triangulate the users position with a venue.
It is not always possible to rely up these Probes, as IOS for example uses a pseudo random MAC address when searching for networks, although there are ways around this – which is one of the reasons we chose to develop our own WiFi sensor technology rather than simply implement and interface with a 3rd parties.
WiFi based LBS services are aimed at providing an understanding of how a client interacts with your environment and is not truly suited to presenting marketing information to a customer – in fact, the only time you can interact with the client is via the portal prior to the logging in, although it is possible to determine if a user is in a certain area and send them an SMS or Email. However, you can’t just pop up alert onto the phone – It’s a passive process with the sensors just scanning the airwaves for signals.
How does this differ from Bluetooth iBeacons
iBeacons work in the opposite way to WiFi Sensors - actively sending out a low powered signal encoding a unique code which is detected by your mobile device. Apps registered on your device are told about this signal when its seen, and should you have an APP installed that’s registered an interest in the Beacons code, the phone will alert you and enable the APP to provide a real-time offer with client interaction possible. By installing multiple beacons, and changing the power output you can effectively determine where a client is in a building, and provide them real-time notification.
However, you do need to have developed your own APP to utilise the power of iBeacons which limits the appeal of this approach somewhat.
Should you wish to discuss iBeacons or WiFi Sensor Analytics please contact one of our specialised team members on 01925 611061
Airangel Support Christmas 2014
Please be aware that our offices will close for Christmas at 5:30pm on Tuesday 23rd December. Normal business resumes at 9am on Friday 2nd January 2015.
Venue & guest support
Our venue & guest support services remain in full service and are not affected during this period.
For customers with telephone support cover, please dial your contracted support number as normal where appropriate.
The Airangel Team !
Until as recently as a few years ago, providing customers with free public WiFi access was seen as a luxury by most firms. Now, offering such web connections is viewed as a must by many organizations. The fact is, consumer expectations have changed. These days, people want to be able to get online quickly and easily in a whole range of environments. Whether they’re relaxing in a bar, working in their hotel rooms, perusing items in the shops or anything else, they expect to be able to access the web. They also look for speedy internet connections. Sluggish WiFi can be a big turnoff to the consumers of today. If you think your public WiFi provisions are too slow, now could be the time to take action.
Choose the right public WiFi provider
First and foremost, it’s important to select a suitable provider. Public WiFi specialists like Airangel focus on offering systems that more than meet consumer needs. By turning to an expert third party like this, you can rest assured that you’ll be able to offer the fast web access that your customers are seeking.
When you’re choosing a provider, make sure you opt for one that offers impressive levels of technical backup. For example, the firm should have a dedicated in-house team of skilled and experienced engineers and developers.
Putting careful thought into your WiFi service provider is the most important step when it comes to giving your customers the speedy web access they demand.
Benefit from flexible bandwidth
Ideally, your provider will also be able to offer you flexible bandwidth. This scalability will help to ensure that you can keep multiple web users happy at the same time, even during your busiest periods. Going the extra mile like this to ensure your WiFi network meets the needs of your customers will help your company to stand out from the crowd.
The research speaks for itself
If you ever need to be reminded of the importance of fast WiFi, simply take a look at the research. For example, a study conducted by Cisco found that while public WiFi users were generally quite satisfied with the services they use, speed was identified as an area for improvement.
Making sure that your firm is able to offer quick, reliable web access to your customers may require some effort and expense, but it’s well worth doing. If your WiFi provisions lag behind those of other firms, you risk being put at a competitive disadvantage. Ultimately, this could spell disaster for your long-term prospects.
Providing a Public WiFi solution for 2,000 concurrent users at an event.
CASSANDRA SUMMIT EUROPE 2014
When Park Plaza River Bank needed to support 2,000 concurrent users on their public hotel WiFi network at an event they asked Airangel to provide onsite engineers for the duration of the event.
Installing what you need at your event for quality public WiFi.
A couple of days before the event , we installed some temporary Ruckus R300 access points in the breakout areas to offload from the high density dual band 7372 access points that provided the bulk of coverage into the event.
A full spectrum analysis was carried out, and separate 5GHZ SSIDS also set up for the event to ensure we were not relying purely on the band steering functionality of the access points.
Utilising our Candengo 1000 High Available gateway solution, and a state of the art Ruckus AP and Zone Director deployment we provided a faultless Public WiFi experience to the attendees at the event – even managing to support a low latency game of Call of Duty - Advanced Warfare on two Playstations!
To ensure your next conference runs as smoothly make sure you contact the Hotel and Conference WiFi experts on 01925 611061
With 4G now an almost ubiquitous feature in major cities and towns across the country, it may seem that the need for WiFi is diminishing. However, when it comes to planning your next event, ensuring that wireless internet access is available for guests, attendees or delegates to use could make a huge difference to both what can be achieved and how happy those in attendance are.
Relying on 4G can be more hassle than it is worth. There is always the potential for networks to experience problems and, even when they are not, too many people trying to access one network from one location may mean that internet content loads much more slowly, if at all. It is also worth noting that if people are counting the pennies that they are spending on getting online, they are far less likely to spend their money with you.
The cost of providing free WiFi access to attendees will be a great deal lower than the cost of each individual using up their own mobile data allowance. With only so much available 4G access in any area, and with most individuals not wanting to use up their monthly allowance in a short space of time, it is not just flexibility that is offered by WiFi. In fact, many event planning experts recommend that it should be as common as offering free water or giving away free pens at events.
The right Event WiFi solution
Offering free internet access does not have to cost you a fortune. The actual outlay is likely to be minimal and it will also be possible to tier the services you offer. A generic, capped access can be given for free with a higher speed option available for those who wish to pay a small amount for the privilege. And keeping attendees happy and productive is not the only reason why your event might benefit.
Offering free events WiFi will give businesses the perfect chance to capture important information about those attending their event. As well as improving social media reach and bolstering information to capture potential, different solutions can be tailored to meet individual requirements. This means that, no matter what you wish to achieve from your specific event, there will be a solution available to help you reach your goals.
Login via social accounts
The benefits of offering login to WiFi via social media are myriad. With social media platforms now one of the most popular methods by which people interact and share information, creating a personalised portal through which your clients can access the internet is one of the simplest and most effective ways to promote your business and boost traffic to your own social media pages. Not only will connecting WiFi access to social media provide fast login for the user, it also allows for a host of marketing opportunities and extended social outreach. It will provide automated ‘like’ and ‘post to wall’ options that will give your event social exposure on a massive scale and encourage users to talk about your business online.
Providing free internet access at an event may also be a good selling point. Such seemingly small perks can make the critical difference to individuals and businesses making decisions on which events to attend.
At Airangel, we offer a range of solutions that can help any event organiser to satisfy their delegates’ needs. With extensive experience in providing Wifi to several of this year’s biggest festivals, we have the expertise and industry know-how to help you stand out in an increasingly competitive arena, increase attendee satisfaction and capture important information about those using your internet connection. The results will almost certainly be worth the investment many times over.
Quality Hotel WiFi solutions, a must for hostels and budget hotels
Is your Hostel / Hotel WiFi cool?
One thing you notice when you walk into a Generator, Clink, Meininger, HOAX or any other up and coming Hostel is obviously and as expected they are full of young people.
In today's market they are not all backpackers but a mix of young travellers to young professionals wanting environments that are cool, hip, funky offering good value for money in central locations such as London, Paris, Berlin, Amsterdam, Barcelona and many more local well known cities.
But there is one thing you also notice in between all this retro-coolness whether it be in super the cool bar, hip chill out area or the plethora or hidden funky nooks and crannies. They all have their devices connected to the Hostel WiFi and World Wide Web at some point.
This generation are tech and social media savvy and need amongst all the other key requisites i.e.. Bed, food and water (or maybe a beer or two) is good, easy to connect, fast Hostel or Hotel WiFi. If they don’t get this word can easily spread amongst these young social media guru’s with a click of a button.
Quality Hotel WiFi solutions
Airangel Hotel WiFi provide solutions to thousands of hostel beds including all the Generator Hostels as well as hundreds of leading hotel brands and today at the Hostel and Budget Hotel Summit in London key players from within the industry will be discussing the future of this lucrative and exciting market.
Should anyone wish to discuss their Hostel or Hotel WiFi requirements please contact us or come and speak to me at the event throughout the day.
Global Hospitality Director
Mob: 0788 599 7079