Hospitality Case Study - De Vere
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Luxury hotel chain, De Vere, wanted to update their technology and WiFi offering and required a new guest internet solution which was reliable, flexible and hassle free.
De Vere required a solution in their Mottram Hall, Slayley Hall, Oultan Hall hotels and the renowned Grand Hotel in Brighton that reflected their luxury reputation.
Airangel designed, developed and installed a bespoke guest experience portal that was location-specific to each hotel. The portal acts as a virtual concierge for the hotels’ guests.
The portal also enabled hotel management to see a ‘real time’ view of users on the system which they use to provide more personalised contact with guests through information and special offers. 24/7 technical support and ongoing portal management and maintenance is also in place.
Other key features include meeting and conference room internet access, driverless printing and all authentication, authorisation and accounting (AAA) services.
A brand manager was allocated to De Vere to maintain and monitor the hotels’ core brand image.
De Vere’s IT director, John Hartley said: “WiFi provision is one of the key deciding factors for a guest when choosing a hotel, so we know that having a fast reliable connection is critical to our occupancy levels and customer service.
“Airangel’s solution has also given us an additional sales channel as the guest internet portal allows us to showcase other products, be it the restaurant, spa or other De Vere properties and drives REVPAR.
“In an increasingly spend-conscious economy this feature will be key to protecting our bottom line.”
