Conference Centre Case Study - HIC
Airangel was asked to create a content-rich portal that would offer genuine added value for guests and exhibitors of the HIC, providing useful information such as floor plans, local accommodation and places to eat.
The system required a large level of flexibility to accommodate the wide variety of venue guests and adapt to different events’ needs.
Airangel developed a content management tool that allowed HIC staff to update the WiFi portal daily and provided more personalised contact with clients and event delegates.
Airangel has also created bespoke portals for individual events and conferences at the HIC which have both the venue and event branding. The portals act as a virtual concierge for each event providing useful information for all guests.
The portal also provides an additional source of marketing revenue for HIC and guests can both view and purchase tickets for upcoming events at the venue via the service.
24/7 technical support is included and the portal has been designed to be compatible with all mobile phones and PDA devices to ensure optimum accessibility for all guests.
"Airangel has delivered a bespoke solution that is reliable and makes every day support of the network easier. The support we have received from the technical department has been first rate."
Kevin McHugh- ICT Manager, Harrogate International Centre
“The portal that Airangel has designed has unique functionality that our guests and exhibitors really find useful. Not only do we have a portal that can identify a user's access point, it has the intelligence to supply the user with location specific content in the form of an interactive map.
“We are delighted to have a solution that is safe and secure and we now offer delegates, exhibitors and visitors a tailored service- and as a service provider, this is fantastic for us.”
Alyson Stroyd- Digital Marketing Executive, Harrogate International Centre
