Frequently Asked Questions

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Guest FAQs

When you are in a WiFi accessible area, navigate to the WiFi management area on your chosen device. Connect to the site WiFi and, depending on the package your venue supplies, you will be taken to a portal page which will prompt you to sign in or register.

Many laptops have a small switch or software setting to turn on the WiFi radio card, please check your manual.

To log out of the internet: Type logout.net into your web address bar and click the ‘log off’ button. This will pause your current session

Some ISPs require that you have different email settings to send email when on another network, we suggest you contact your ISP for further information.

All of our networks are open networks as they are designed so that everybody can get access to them quickly and easily. We would recommend that you take some basic steps to protect yourself and your devices whilst using our network.

  • Install robust and upgradable anti-virus software and firewalls
  • Ensure you turn off automatic login facilities
  • Use a secure VPN if connecting to a corporate network
  • Ensure your computer is password protected
  • Don’t leave your laptop unattended in a public place or lock it if possible
  • If you have to enter any personal information or perhaps credit/debit card details, make sure that the website you are using is secure (check for the padlock icon in your browser)

This depends entirely on the type of package the venue is giving to its customers. The network is usually designed for simple browsing as it’s a shared network and therefore bandwidth is being split between users logging in at the same time which can make streaming difficult.

This is a shared service and whilst we try to ensure high-speed we can’t guarantee maximum bandwidth

Many sites suffer from limited bandwidth (or capacity), due to their location. At peak times, when most people are using the service, there may be more pronounced delays than on average. This will especially be true of bandwidth hungry applications such as Skype.

Again this depends on the package available to you. We would not recommend this due to the amount of bandwidth these types of systems demand. Also, many gaming systems do not have a browser environment which means you will not be able to login through the portal page, although we are constantly looking to improve things in the future.

If the device is attempting to contact a https site, i.e. Google or Hotmail, then redirect to bbc.co.uk or sky.com

Many of these programs are spyware, please do not download any programs unless you are very sure of the provider

Technical Information FAQs

MyAirangel is cloud based. In addition, we also offer a number of local devices that complement the service by delivering some extra features amd functionality. The additional devices include a range of cloud managed routers and our GeniSys server for enterprise deployments and to serve injection jets. Typically, these devices are supplied and deployed as part of a complete Airangel Managed Service.

MyAirangel can be supplied as a SaaS only solution and works with third party gateways such as Ruckus Zone Director, Ruckus vSZ, SonicWALL, Cisco Meraki APs, Fortinet, Huawei, Xirrus, MikroTik, and Nomadix, and can be supploed and managed by authorised reseller partners.

The MyAirangel platform comprises a number of systems that are written in the most appropriate languages, however they can be summarised as below:

PHP – The majority of the system logic found within the MyAirangel Guest and Admin system is written in PHP.

HTML5 – Where possible HTML5 is utilised to ensure the largest device reach

JavaScript – Used for client side browser control of data – commonly used to provide real-time updates to pages such as status reports and graphs.

Node.JS – Used for real-time communication systems such as API Push Server,, Oracle PMS link manager

LUA – Used as a scripting engine on our range of CMR appliances

There are two failover mechanisms in the CMR – WAN based failover and CMR failover. WAN based failover monitors the internet routes on each WAN connection and should a WAN link stop passing (such as the line failing, or the router failing) then the CMR will automatically route traffic across the remaining WAN connection.

Should the CMR fail, the CMR Server will automatically detect this and take over the role of the primary CMR. Once the CMR appliance is back online, the CMR server will relinquish the Guest WiFi portion of the services back to the CMR Appliance.

The CMR carries out all aspects of the Guest WiFi provision including:

  • 2 Port Equal Load Balancing
  • NAT Translation and firewalling
  • Guest DHCP provision with a /17 scope
  • Guest DNS forwarding
  • Captive Portal Redirect
  • Direct Internet Access
  • Traffic Shaping and Bandwidth Control

The CMR is only supplied directly by Airangel but the following hardware can be utilised if a SaaS solution is preferred:

  • Meraki Access Points and Gateway
  • SonicWALL Firewalls
  • Xirrus Access Points
  • Ruckus Access Points (in standalone mode)
  • OpenMesh Access Points
  • Coova/Chilli X86 or embedded solutions
  • Nomadix

Airangel takes data security very seriously (we are ISO 27001 accredited).

  • SSL Security Certificates installed onto the CMR gateway to product initial guest transfers of data
  • SSL Security on the MyAirangel Portal and Guest Login pages
  • OAUTH2 tokenised authentication for all guest accounts on the network
  • No external facing Database Servers
  • Intrusion detection and firewalling platform in the core to detect intrusion attempts
  • All payment processing outsourced to official merchants/we do not take or store any payment details
  • Raid 10 SSD based Database servers to prevent any data loss
  • 4 Node Cluster network to ensure data integrity in the event of a database server.

Airangel takes data security very seriously (we are ISO 27001 accredited).

  • SSL Security Certificates installed onto the CMR gateway to product initial guest transfers of data
  • SSL Security on the MyAirangel Portal and Guest Login pages
  • OAUTH2 tokenised authentication for all guest accounts on the network
  • No external facing Database Servers
  • Intrusion detection and firewalling platform in the core to detect intrusion attempts
  • All payment processing outsourced to official merchants/we do not take or store any payment details
  • Raid 10 SSD based Database servers to prevent any data loss
  • 4 Node Cluster network to ensure data integrity in the event of a database server.

The API allows customers to connect to other platforms such as Mail Chimp, SalesForce and Campaign monitor. In Addition, the API can be used for integrations with other third party business systems for the sharing of data, or to trigger events based on user activity.

  • A transparent layer 2 network
  • A fixed IP per line
  • Adequate bandwidth to meet the guest expectation.

Contact Us

If you do not find the answer you’re looking for, or require additional help, please email support@airangel.com detailing any issues you are experiencing. You will be issued a ticket reference number and one of our support team will contact you as soon as possible.