The Cloud Reigns, Down in Africa

Recently, our senior engineer, Mantas Pudzemis, made a rare trip to Tanzania to transform the guest WiFi experience at three Serena Hotels Properties; Ngorongoro Crater, Zanzibar and Dar es Salaam.

Serena Hotels are a brand of luxury hotels based across the world, with 35 of those in Africa and Asia. One of the challenges facing a lot of these properties is their complete isolation from any major population hubs with vast distances between venues that may not be easily accessible. Their legacy on property gateways hadn‘t been regularly updated and the guest experience was missing the latest innovations.

The Airangel cloud managed solution was a perfect fit providing a single point of management, cost savings, security improvements and a single pane of glass for analytics and reporting across the entire Serena Estate including its most remote safari lodges.

Serena wanted to give their guests options for registration and so tasked Airangel with creating a centralised portal page that was flexible and, thanks to the Cloud-First Solution, could be updated on the fly across the entire brand ensuring consistency between sites.

Guests can login using their room number, social media or their email address. Serena also wanted to offer access to premium bandwidth for customers that wanted a faster experience.

Implementing the Airangel Cloud Managed Solution has ensured Serena properties can provide their guests with fast, consistent and secure WiFi for years to come. Going forward, Serena can integrate their loyalty programme into the guest journey, rewarding their loyal guests and ensuring they are remembered, and, with Airangel’s Welcome Back and Guest Roaming Features, guests are recognised upon entering any site in the group.

The possibilities with the Cloud are endless. If you’re looking to improve your guest WiFi experience, increase loyalty and Improve guest satisfaction ratings, click here and see how Airangel can help.


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