WiFi – The Fourth Utility

Gas. Water. Electricity & WiFi

It’s confirmed that WiFi is ubiquitous and demands of WiFi services have never been higher.

The fact is, you’ve invested a sum of money to deliver a WiFi service that ticked a box. The truth is, you will NEVER be able to meet every and all of your customer demands.

Free WiFi is an expectation of any and all of your guests and it doesn’t matter how good your service is or how fast your connectivity can be – people will want more. How on earth do you manage your customer expectations?

Here’s 5 tips to managing customer WiFi expectations:

1. Explain to them what is in your control

2. Offer Guidelines

3. Tell them what is out of your control

4. Be Clear

5. Be Helpful

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