Activnet is Airangel’s professional services brand designed specifically for UK hospitality, PRS and large public venue customers. Activnet is a complete end-to-end solution that encompasses all of the key stages for delivering a successful WiFi project. We manage all aspects including project planning, wireless surveys, installation, support and ongoing maintenance, and the provision of Genisys, our cloud managed WiFi platform that sits at the heart of our solution.
The Activnet team, all based in the UK, is made up of wireless pre-sales specialists, skilled network engineers, and a number of customer support representatives who are all focused on our customers and their WiFi requirements.
Advanced Wireless Solutions
Our solutions provide a seamless internet experience for WiFi users and offers faster, consistent, and a more reliable connection at your venue
Network Installation and Management
We provide a complete end-to-end solution including complete network installation, configuration, and ongoing management
Our WiFi management platform enables you to have complete control over the administration of the network. In addition, our detailed reports allow you to see exactly how your network is performing.
1st Class Support
Highly skilled Customer Support Team dedicated to ensuring all support requests are undertaken and managed within the agreed SLA timescales
Help When You Need It
Dedicated venue and guest support options. Our team are available to take your support queries 24/7. In addition we run both an email and online ticketing system
Your Network Is In Safe Hands
Proactive, 24/7 cloud-based network monitoring for complete confidence
THE ACTIVNET PROCESS
Analysis and Planning
The first part of any successful project is the analysis and planning phase. We work with our customers to fully understand their requirements and we work to our strict project planning processes, including desktop and full site surveys, to ensure that our proposed solutions meet the required specifications
All of our installation work is carried out by a team of fully skilled engineers. Every aspect of the work is documented in accordance with our quality standards, ensuring that our customers have complete visibility of the project and delivery status.
Once the network is fully installed, we provide a fully configured cloud-managed router. This allows our customers, plus the Activnet engineers and support team, to manage every aspect of the guest WiFi service ensuring it provides a seamless internet experience for all users.
Activnet provide options for both venue and end-user support. Our help desk is available 24/7 to take any issues relating to the guest WiFi service. We work to pre-agreed SLAs and have an online ticketing system where customers can view the progress of any open tickets.
These are a small selection of our successful projects to demonstrate the services covered by the Activnet team and the solutions that we have delivered to our customers.
IT Manager, The Ritz, London
Our guests expect free, fast and reliable WiFi and with Airangel that's what they get.
IT Director, Malmaison
Extending our free WiFi service has enabled us to provide a more seamless and user friendly experience for our guests.
IT Director, Generator Hostels
When it comes to support, I couldn't ask for any better.