TRANSFORMING THE GUEST EXPERIENCE
Airangel provides cloud based hotel WiFi and captive portal solutions that enable easy internet access for your guests, real time customer engagement, and a suite of marketing tools and reports. In addition, our networking tools allow you to manage your entire wireless estate across multiple sites and hardware types, ensuring you have complete control.
Our admin portal at the heart of our solution is an easy-to-use management tool that gives you the ability to choose how your guests or visitors access the Internet and informs you precisely what is happening on your network.
By integrating the Airangel solution with other hospitality systems, by sharing and combining the guest data, and defining data driven actions, opens up real opportunities to redefine and personalise the guest experience.
Guests can authenticate using multiple methods; including social login, voucher login and using the hotel’s property management system.
Create your own dedicated dashboard per brand and/or location to give an overall view of your guest’s activity.
Create bespoke portals and landing pages that are unique to your brand.
Secure Guest Access
Provide easy on-boarding of your guest without compromising security. Guest data can be gathered during the authentication process to complete the guest profiles. Our Hotel Home Experience offers WPA2 encryption.
Location Based Services
Use location analytics to get a better insight where your guests are and trigger actions and alerts based on user movements
Give your customer a more personalized experience by using targeted marketing campaigns.
A way for visitors to log in using their favourite social network, traditional form, or membership number
Conference manager to easily set up network names and define conference zones
Control over charges for WiFi and any limits required on duration and bandwidth
Personal Area Networks
Each guest has their own private network that follows them from venue to venue
Bandwidth & Network Management
Ensure all guests and visitors have the same satisfying experience
Engage with your guests when they’re at your venue with email, SMS and guest surveys
VIEW HOTEL BUSINESS OUTCOMES
See how your hotel could benefit from our WiFi solutions
Genisys allows venue managers to choose and customise which captive portal pages and login methods are presented to guests. We know that most users want to get online as quickly as possible, with the least amount of form filling and friction. That’s why we have designed our system to get guests online with ease. Our login options include email, one-click, social, and auto-connect, where return visitors connect automatically as soon as they walk in. Return visitors can be presented with a personalised welcome back message that recognises them as a loyal guest.
For each new and returning visitor that connects to the system, we collect data such as email addresses, device details – including MAC address, number of previous visits, publically available demographic data (if social login is selected), and the other venues visited in the same group or chain.
With Genisys’s conference manager tool, event organisers can offer secure and encrypted WIFi that is simple to administer. SSIDs can be personalised for specific events and can provide monetisation options. Multiple conferences and events can be catered for, each having their own private network allocated to their own rooms, halls and zones. The bandwidth can be set to accommodate the number of expected users ensuring a consistent quality of service for all attendees.
Login pages, custom SSIDs, and URL redirects can be created and allocated to each event, providing sponsorship opportunities where 3rd parties or event organisers can promote their brand and content.
Email & SMS – After a guest has authenticated onto the network, email and SMS messages can be sent directly to the guest welcoming them to the hotel, or scheduled to keep them updated about hotel services and promotions.
Surveys – Guests can be directed to satisfaction surveys that are created in the WiFi management dashboard. Easily monitor guest feedback and create alerts based on the results.
URL redirects – Redirect guests as they login to any webpage. This can include pages detailing hotel promotions and services, third-party adverting or sponsored pages, or to loyalty membership registration pages.
Branded portal pages – The login pages that guest see when they connect to the WiFi provide an opportunity to showcase the hotel brand and display localised information about the individual hotels.
Location Tracking – Guests can be tracked around your venue and have targeted messages sent to them depending on their location